Exchange and Refund Policy
Return procedure:
Requests for returns or exchanges must be made within seven days of receipt of the goods and returned to us within seven days of return authorization.
How to proceed?
- Email us for approval at info@maisonjacynthe.ca with your order number, name, style of item to be returned, quantity, reason for return.
- Please ensure that the items you are returning are packaged and protected for shipping. The item must be in a shipping bag or box.
- All merchandise must be returned with the original tag attached, and the garment must be intact and odor-free. Upon receipt of returned merchandise, nadyatoto.com reserves the right to refuse credit if the merchandise does not meet the return policy requirements.
- Your item will be inspected upon receipt. If the return is accepted, a refund will be issued upon receipt of the returned item. We do not cover or reimburse return shipping costs.
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