Frequently Asked Questions

Yes, you can! Our boutiques occasionally offer exclusive rewards redeemable with your points, including access to our infrared sauna and private hammam services. To find out about current offers and make a reservation, we invite you to visit the boutique in person or call the store directly. These rewards may vary depending on availability and participating locations.

Creating an account is all it takes! In just a few clicks, you'll be part of our exclusive community and start enjoying all the benefits reserved for the MJ Fan Club.

You should clear your browsing history and cookies from your browser, especially Safari or Chrome, as this may interfere with the recognition of your session on the site.

Additionally, it is important that you add at least one product to your cart before claiming a free item.

No. To be part of the loyalty program, you must create an account. Simply subscribing to the newsletter is not enough.

No. Products marked Refrigerated and gift cards are excluded from the loyalty program.

Yes! Whether you shop online or in-store, you earn points. In-store, simply mention your customer account at checkout to have your points added.

Yes. After 12 consecutive months without use , your points balance will reset to zero. Remember to redeem your points regularly to take full advantage of your rewards!

Rewards are available in the "Redeem for Products" section of the loyalty program page. Rewards vary seasonally and are subject to change without notice.

Log in to your account, then go to the Loyalty Program page. In the “Redeem for Products” section, click the Redeem button under the desired reward(s).

Once the transaction is completed and the points have been used, they cannot be refunded or exchanged for another product.

If the transaction has not yet been finalized, you can redeem your points by simply removing the reward from your cart.

No. Free shipping only applies when your total order amount, before taxes and excluding free products , reaches the required threshold.

Our loyalty program evolves regularly, and rewards are subject to change or withdrawal without notice. We invite you to visit the "Redeem for products" section to discover new offers.

Yes, absolutely. Your points can be used both online and in-store to earn loyalty program rewards.

Go to the “Your Exclusive Rewards” section. Your current level is indicated by the “Current Level” banner.