Aromatherapy by Maison Jacynthe

Creating an account on our website is quick and easy. Here are the steps to follow:

1. Go to the registration page :
   On desktop: Click the person icon in the top right corner of the menu, then click “Log in / Sign up.”
   On phone: Open the menu via the three lines at the top left, then click on “Log in / Register”.
2. Complete the registration form : follow the instructions by entering your personal information (name, email address, password, etc.).
3. Confirm your registration : Check your inbox. A confirmation email will be sent to you – click the link inside to activate your account.

You can easily update your information from your customer area. Here's how:

1. Log in to your account:
   Click the “Login / Register” button at the top of the page to access your profile.
   
2. Access your profile:
   Once logged in, click on your account icon located in the upper right corner, then select “Profile” from the drop-down menu.
   
3. Modify your information:
   On your profile page, click the pencil icon next to the information you want to edit. Make your changes and save them.

You do not need a password to access your account.

For security and convenience, we use a login system that uses a verification code sent via email. Each time you log in, a temporary code is sent to the email address associated with your account.

So there are no passwords to remember or change!

If you wish to delete your account, simply contact our customer service.

Write to us at: info@maisonjacynthe.ca

Please mention in your message that you would like your account deleted, as well as the email address associated with it.

Our team will process your request as soon as possible.

Important: Deleting your account is permanent. All your points, personal data, orders, and history will be deleted.

As soon as your order ships, you will receive a confirmation email containing a tracking number. Use this number to track the status of your delivery on the carrier's website.

First, we are sincerely sorry for the status of your order.

Contact our customer service at info@maisonjacynthe.ca in case of loss or damage. We will work with the carrier to find an appropriate solution.

Typical delivery times are 3 to 7 business days, depending on location and delivery method chosen.
We process orders within 24 to 48 hours. Once the order is processed and handed over to the carrier, you should expect between 3 and 7 business days.

*These times may vary depending on busy periods (Black Friday, Boxing Day sales and/or current promotions).

Orders of $90 or more (before taxes) of eligible products:

• Free delivery

Ineligible products: Gift cards and products marked “Refrigerated”

Orders under $90:

• Delivery charge of $9.50

Orders including Bistro products (Available only in Quebec):

• One-time delivery charge of $12.50, regardless of the total order amount.

Yes, we offer express delivery to Quebec and Canada.

In Quebec, via Purolator:

• Orders of $90 and over (before taxes): Delivery charge of $7.50
• Orders under $90: $12.50 delivery charge

In Canada:

• Orders of $90 and over (before taxes): Delivery charge of $12.50
• Orders under $90: $22.50 delivery charge

Yes, select the In-Store Pickup option when ordering and choose the location.

On average, international delivery times are 7 to 14 business days, depending on the destination country and the delivery method selected.

*Exception: We do not ship to Mexico and Spain.

Orders of 320 euros and more (before taxes) :

• Free delivery

Orders under 320 euros :

• Delivery costs of 20 euros, since we cover more than half.

No worries! No customs fees apply to international orders.

If you receive a customs invoice in error, please contact our customer service at info@maisonjacynthe.ca.

Maison Jacynthe accepts returns only in cases of skin reactions, allergies, defective products, unused and damaged products within 30 days of purchase.

To initiate the return process for an order placed on the website, please contact our customer service at info@maisonjacynthe.ca and provide the following details:

• Description of the problem
• Order number
• Name of the damaged product(s)
• Proof of purchase (invoice and/or confirmation email)
• Supporting evidence (photo/video)

Please note that for hygiene reasons, products cannot be returned or exchanged, and all purchases made are considered final sales.

If a product causes a skin reaction or allergy, you can return it within 30 days of purchase.

If you receive a defective product, please contact us at info@maisonjacynthe.ca.

Specify the nature of the problem encountered and provide details. Although we cannot offer a refund, we will exchange your defective product.

It is imperative that customers contact our customer service for any exchange requests for orders placed via the website. Once notified, we will inform the store staff of your visit. If you are unable to visit one of our stores to process the exchange, please contact us.

In case of a shipping error or incomplete delivery, please contact our customer service at info@maisonjacynthe.ca.

If a product is damaged during shipping to your home, please contact our customer service at info@maisonjacynthe.ca within 48 hours of receipt to notify us. We will provide you with instructions to resolve the problem. Any damage to the products after receipt is the customer's responsibility.

Returns are typically processed within 5 business days of receipt at our warehouse. Refunds are issued to the original payment method and may take up to 7 business days to appear in your account.

You will find all the essential information on this page, click here.

• Visa
• MasterCard
• American Express
• Apple Pay
• Google Pay
• PayPal
• Shop Pay
• Discover
• Diners Club
• Bancontact
• Interact
• ideal

The shelf life of our products varies depending on their type and formulation, generally between 6 and 24 months. We recommend checking the pictogram indicated on each product.

To choose the right products for your skincare routine, you can book a free online appointment with one of our experts who will guide you towards the most suitable products. You can book an appointment here.

Additionally, you can visit one of our stores where our team can provide personalized advice.

• Use organic vegetables, fruits & nuts in our dishes and preparations.
• Use glass containers as much as possible and, for makeup, recycled cardboard as much as possible.
• Choose natural, pure, virgin, ethical materials, prepared in a fair way.
• Made here (except for the makeup).
• Avoid packaging, except when necessary.
• We use paper from responsible sources for our books and guides and offer some of them in virtual form.
• Supporting and giving to women in need, but also in hospital settings.
• We opted for compostable bags (more expensive than glass bottles) so that we could reuse the bottles at home.
• With our new quarters, having everything under one roof, we avoid transport between raw materials, finished products, and shipments.
• We take care of and protect our heritage (our houses are ancestral) and we furnish them with carefully selected antiques.

Before adding the loose salad mix to your cart, you have two options:

1. One-time purchase: for a single order, with no commitment.
   
2. Weekly subscription: to automatically receive your loose salad mix every week, with an exclusive discount applied to each delivery.

Before adding a supplement to your cart, you have two options:

1. One-time purchase: for a single order, with no commitment.
   
2. Automatic subscription: to receive your supplements at regular intervals while enjoying exclusive discounts.

You can choose the delivery frequency that suits you:

• 2 weeks: you get a 10% discount
  
• 4 weeks: you get a 9% discount
  
• 8 weeks: you get a 7% discount
  
• 12 weeks: you get a 5% discount

• Automatic delivery based on your selected frequency
• Savings on every order
• No commitment: you can modify or cancel anytime.

You can manage your subscriptions directly from your customer account on our online store. Once logged in, go to the "Subscriptions" tab at the top, followed by the "Manage Subscriptions" tab. You will be able to:

• Update your payment and shipping information.
• Change the frequency, quantity, or products in your subscription.
• Skip or cancel a subscription.
• Trigger an subscription order to be sent earlier to receive it faster.
• Add or remove products from your recurring deliveries.
• Add additional products of your choice to upcoming subscription orders.

1. Log in to your account.
2. Go to the “Subscriptions” tab at the top of the page.
3. Click on “Manage Subscriptions”.
4. In the “Active Subscriptions” section, select the subscription you wish to modify.
5. Under the product format, locate “You get ____ of these _____”.
6. Here, modify the quantity and/or delivery frequency according to your preferences.
7. Click on “Save Changes” to save your modifications before leaving the page.

Suspending a subscription means temporarily pausing deliveries and associated payments, without completely canceling the subscription.
This allows you to resume the same subscription later, with the same products and settings, without having to recreate everything.
This is convenient, for example, if you're going on vacation.

1. Log in to your customer account.
2. Go to the "Subscriptions" tab at the top of the page.
3. Click on "Manage subscriptions".
4. Select the subscription you wish to suspend.
5. In the active subscription section, find the "Skip" option.
6. Click on "Yes, skip this order".

If you wish to receive your next subscription order earlier than scheduled, you can manually trigger an early shipment.

1. Log in to your customer account.
2. Go to the "Subscriptions" tab at the top of the page.
3. Select the relevant order.
4. Then, click on "Ship now."
5. Confirm your choice when the confirmation message appears.

A new order will then be created immediately, and you will receive a confirmation email once payment has been processed.
Your subscription's next renewal date will automatically adjust based on this early shipment.

You can add more products to your upcoming subscription order without changing your main subscription. This allows you to try new items or supplement your usual order.

1. Log in to your customer account.
2. Go to the "Subscriptions" tab at the top of the page.
3. Click on "View upcoming orders".
4. Click on "Edit" next to the relevant order.
5. Under "You might also like", click on the "Browse all products" option.
6. Search for the products you want to add using the search bar displayed.
7. Select the items you want to add.
8. Adjust the quantity as needed, then click on "Add to order".

The added products will be billed and delivered with your next subscription order, without modifying subsequent orders.