As soon as your order ships, you will receive a confirmation email containing a tracking number. Use this number to track the status of your delivery on the carrier's website.
First, we are sincerely sorry for the status of your order.
Contact our customer service at info@maisonjacynthe.ca in case of loss or damage. We will work with the carrier to find an appropriate solution.
Typical delivery times are 3 to 7 business days, depending on location and delivery method chosen.
We process orders within 24 to 48 hours. Once the order is processed and handed over to the carrier, you should expect between 3 and 7 business days.
*These times may vary depending on busy periods (Black Friday, Boxing Day sales and/or current promotions).
Orders of $90 and over (before taxes):
- Free delivery
Orders under $90:
Delivery charge of $9.50
- Orders including Bistro products (Available only in Quebec):
- One-time delivery charge of $12.50, regardless of the total order amount.
Yes, we offer express delivery to Quebec and Canada.
In Quebec, via Purolator:
- Orders of $90 and over (before taxes): Delivery charge of $7.50
- Orders under $90: $12.50 delivery charge
In Canada:
- Orders of $90 and over (before taxes): Delivery charge of $12.50
- Orders under $90: $22.50 delivery charge
Yes, select the In-Store Pickup option when ordering and choose the location.
On average, international delivery times are 7 to 14 business days, depending on the destination country and the delivery method selected.
*Exception: We do not ship to Mexico and Spain.
Orders of 320 euros and more (before taxes) :
- Free delivery
Orders under 320 euros :
- Delivery costs of 20 euros, since we cover more than half.
No worries! No customs fees apply to international orders.
If you receive a customs invoice in error, please contact our customer service at info@maisonjacynthe.ca.
Maison Jacynthe accepts returns only in cases of skin reactions, allergies, defective products, unused and damaged products within 30 days of purchase.
To initiate the return process for an order placed on the website, please contact our customer service at info@maisonjacynthe.ca and provide the following details:
- Description of the problem
- Order number
- Name of the damaged product(s)
- Proof of purchase (invoice and/or confirmation email)
- Supporting evidence (photo/video)
Please note that for hygiene reasons, products cannot be returned or exchanged, and all purchases made are considered final sales.
If a product causes a skin reaction or allergy, you can return it within 30 days of purchase.
If you receive a defective product, please contact us at info@maisonjacynthe.ca.
Specify the nature of the problem encountered and provide details. Although we cannot offer a refund, we will exchange your defective product.
It is imperative that customers contact our customer service for any exchange requests for orders placed via the website. Once notified, we will inform the store staff of your visit. If you are unable to visit one of our stores to process the exchange, please contact us.
In case of a shipping error or incomplete delivery, please contact our customer service at info@maisonjacynthe.ca.
If a product is damaged during shipping to your home, please contact our customer service at info@maisonjacynthe.ca within 48 hours of receipt to notify us. We will provide you with instructions to resolve the problem. Any damage to the products after receipt is the customer's responsibility.
Returns are typically processed within 5 business days of receipt at our warehouse. Refunds are issued to the original payment method and may take up to 7 business days to appear in your account.
In Canada, we accept credit card and PayPal payments.
In Europe, we only accept payments via PayPal.
The shelf life of our products varies depending on their type and formulation, generally between 6 and 24 months. We recommend checking the pictogram indicated on each product.
To choose the right products for your skincare routine, you can book a free online appointment with one of our experts who will guide you toward the best products. You can book an appointment here.
Additionally, you can visit one of our stores directly, where our team will be able to provide you with personalized advice. To find the store nearest you, visit our Stores page.
- Use organic vegetables, fruits & nuts in our dishes and preparations.
- Use glass containers as much as possible and, for makeup, recycled cardboard as much as possible.
- Choose natural, pure, virgin, ethical materials, prepared fairly.
- Made here (except for makeup).
- Avoid packaging except when necessary.
- Use paper from responsible sources for our books and guides and offer some of them in virtual form.
- Supporting and giving to women in need, but also in hospital settings.
- We opted for compostable bags (more expensive than glass bottles) so that we can reuse the bottles at home.
- With our new quarters, having everything under one roof, we avoid the transportation between materials, finished products, and shipments.
- We watch over and protect our heritage (our houses are ancestral) and we furnish them with carefully selected antiques.
To learn more, see the article Zero Waste Goal: The Adventure.
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