Customer service

Please note that we process emails and calls in the order they are received. For better assistance, avoid sending multiple messages on the same subject. An agent will respond within 24 to 72 hours.

For inquiries regarding an existing order, please provide your order number to expedite the process.

Also, check our FAQ section before reaching out to find answers to your questions.

By email : info@maisonjacynthe.ca

By phone : 1 450 444-7644

• No need to contact us multiple times: Response times may be slightly longer than usual due to the high volume of requests.
• Therefore, we ask that you refrain from sending multiple messages on the same subject.
• For questions regarding appointments for treatments or other matters, please call the store directly.
• For inquiries about the loyalty program, please contact us via email if possible for a quicker response.
• If you have questions about a specific product, please provide as many details as possible for faster and more accurate assistance.