1. Click on the Create an account tab.
2. Follow the instructions to fill in the registration form with personal information
3. Check your inbox, a confirmation email will be sent to you.

1. Click on the Sign In
2. Go to the My Account section
3. Select Edit to modify your information.

1. Click on the Sign In tab
2. Sélectionnez Forgotten password?, or follow the link provided here
3. Enter your email address
4. Check your inbox, an email with instructions on how to reset your password will be sent to you

If you do not receive the e-mail :

1. Check your Junk E-mail / Spam folder
2. Clear your cookies and try again

1. Click on the Sign In tab
2. Sélectionnez Forgotten password?, or follow the link provided here
3. Enter your email address
4. Check your inbox, an email with instructions on how to reset your password will be sent to you

If you do not receive the e-mail :

1. Check your Junk E-mail / Spam folder
2. Clear your cookies and try again

To delete your account, please contact our customer service department at info@maisonjacynthe.ca.

As soon as your order has been shipped, you will receive a confirmation e-mail containing a tracking number. Use this number to track the status of your delivery on the carrier's website.

First of all, we're really sorry about the state of your order.

Please contact our customer service department at info@maisonjacynthe.ca in the event of loss or damage. We will work with the carrier to offer you an appropriate solution.

Standard delivery time is between 5 and 7 working days. Delivery times may be extended during busy periods. Maison Jacynthe is not responsible for delivery delays caused by the carrier. Once the order has been shipped, you will receive a tracking number by e-mail for tracking with Canada Post or FedEx.
*These times may vary according to peak periods (Black Friday, Boxing Day sales and/or ongoing promotions).

• Orders of $90 or more (before tax) :
• Free shipping
• Orders under $90 :
• Delivery charge of $9.50
• Orders including Bistro products (available only in Quebec) :
• One-time delivery charge of $12.50, regardless of total order amount.

Yes, we offer express delivery in Quebec and Canada.

• In Quebec, via Purolator :
• Orders of $90 or more (before taxes): $7.50 delivery charge
• Orders under $90: $12.50 delivery charge
• In Canada :
• Orders of $90 or more (before taxes) : Delivery charge of $12.50
• Orders under $90: Delivery charge of $22.50

Yes, select the Warehouse Pickup option when ordering and choose the location.

On average, international delivery takes 7 to 14 working days, depending on the destination country and the delivery method selected.

*Exception: We do not deliver to Mexico and Spain.

• Orders of 320 euros or more (before tax) :
• Free shipping
• Orders under 320 euros :
• Delivery charge of 20 euros, since we pay more than half.

No worries! No customs duties apply to international orders.

If you receive a customs invoice in error, please contact our customer service department at info@maisonjacynthe.ca.

Maison Jacynthe accepts returns only in the case of skin reactions, allergies, defective products, unused and damaged products within 30 days of purchase.

To initiate the return procedure for an order placed on the website, please contact our customer service department at info@maisonjacynthe.ca and provide the following details:

• Description of the problem
• Order number
• Name of damaged product(s)
• Proof of purchase (invoice and/or confirmation email)
• Supporting evidence (photo/video)

Please note that for hygiene reasons, products cannot be returned or exchanged, and that all purchases are considered final sales.

If a product causes a skin reaction or allergy, you may return it within 30 days of purchase.

If you receive a defective product, please contact us at info@maisonjacynthe.ca.

Specify the nature of the problem and provide details. Although we cannot offer refunds, we will exchange your defective product.

It is imperative that the customer go through our customer service for any exchange request for orders made via the website. Once notified, we will inform store staff of your visit. If you are unable to visit one of our stores to make the exchange, please contact us.

In the event of a shipping error or incomplete delivery, please contact our customer service department at info@maisonjacynthe.ca.

If a product is damaged in transit to your home, please contact our customer service department at info@maisonjacynthe.ca within 48 hours of receipt to inform us. We will provide you with instructions on how to resolve the problem. Any damage to products after receipt is the responsibility of the customer.

Returns are usually processed within 5 working days of receipt in our warehouse. Refunds are made according to the original method of payment and may take up to 7 working days to appear on your account.

Maison Jacynthe account holders are immediately members of the program and can collect points. So you can start collecting points right away!

If you don't already have a Maison Jacynthe account, simply create one to start collecting points.

Our loyalty program rewards your loyalty with increasing benefits as you accumulate points. Here's how it works:

• Level I enjoy : From 0 to 9 999 MJ points, each dollar spent earns you 10 points.
• Level I like : From 10 000 to 17 999 MJ points, each dollar spent earns you 12 points.
• Level I love : From 18 000 MJ points, you reach our highest level, where every dollar spent earns you 15 points.

It's important to note that when you use your points to earn rewards, your points balance is adjusted accordingly.

For example, if you spend all your points after reaching the I love level with 18 000 points, you will return to the initial rate of 10 points per dollar spent, corresponding to the I enjoy level.

Our loyalty program offers you new rewards every season. To discover our catalog of rewards, visit Loyalty Program. Please note that free gifts are subject to change without notice.

To redeem your points, exchange them for free products customized by our loyalty program.
To find out how to proceed, see Redeem loyalty points.

Almost! Points are accumulated on regularly priced products.

Some exclusions apply :

• Gift certificates
• Bistro products and food
• All products under the Food tab

Please note that the loyalty program cannot be combined with any other promotion.

Once the transaction has been completed and your points have been used, they cannot be recovered or exchanged for another product.

If the transaction has not been completed and you wish to cancel your coupon, it is possible to recover your points:

1. Click on the pink bubble at the bottom left of your screen entitled Maison Jacynthe - Loyalty program.
2. Click on profil icon to the right of Rewards.
3. Click on History.
4. Click on Cancel the coupon.

If the transaction has not been completed and you wish to cancel your coupon, it is possible to recover your points:

1. Click on the pink bubble at the bottom left of your screen entitled Maison Jacynthe - Loyalty program.
2. Click on profil icon to the right of Rewards.
3. Click on History.
4. Click on Cancel the coupon.

Please note that after 12 consecutive months without using your accumulated points, your balance will be reset to zero. Stay active by redeeming your points for rewards to maximize your benefits!

No, delivery is free when you reach the amount indicated before taxes.

Our loyalty program is evolving, and rewards may change without notice.

Our loyalty program offers new rewards every season. Rewards are subject to change without notice.

Certainly, your points are redeemable both online and in-store. In-store, you can redeem your points for a variety of rewards. Online, only one free gift per order is allowed.

To check your level, click on the pink bubble entitled Maison Jacynthe - Loyalty program, at the bottom left of your screen. Then select the box with the medal icon.

In Canada, we accept payment by credit card and PayPal.
In Europe, we only accept payment via PayPal.

The shelf life of our products varies according to their type and formulation, generally between 6 and 24 months. We recommend checking the pictogram on each product.

To choose the right products for your skincare routine, you can book a free online appointment with one of our experts, who will guide you towards the most suitable products. You can book an appointment here.

Alternatively, you can visit one of our boutiques directly, where our team will be able to offer you personalized advice. To find your nearest boutique, visit Our shops.

• Use organic vegetables, fruits & nuts in our dishes and preparations.
• Use glass containers as much as possible, and on the make-up side, recycled cardboard as much as possible.
• Choose natural, pure, virgin, ethical, fairly prepared materials.
• Manufacture here (except for make-up).
• Avoid packaging, except when necessary.
• Use responsibly sourced paper for our books and guides and offer some of it in virtual form.
• Support and donate to women in need, but also in hospital settings.
• We've opted for compostable bags (more expensive than glass bottles) so we can reuse bottles at home.
• With our new quarters, having everything under one roof, we avoid transport between materials, finished products, shipments.
• We care for and protect our heritage (our homes are ancestral) and furnish them with meticulous antiques.

Our salad subscription program allows you to receive one or two fresh, ready-to-eat salads every week.

Please visit Delivery subscriptions - Bin of shoots and vegetables in bulk for more information.

You can also pick up a single tray of sprouts and vegetables in bulk at your local store.

Please consult the Pick-up in store - Bin of shoots and vegetables in bulk page for more information.

We offer an 825 g format, which usually corresponds to 5 meals. Each bulk contains a variety of 11 to 14 vegetables and sprouts. Please note that the selection of vegetables may vary according to availability.

A bulk salad subscription offers the convenience of healthy, balanced meals delivered right to your door. Each tub of bulk vegetables, consisting of 11 to 14 vegetables for the equivalent of 5 meals, allows you to enjoy a nourishing and energizing diet. In short, this subscription is a practical solution for integrating a vitality-rich diet into your daily routine.

To cancel or pause your subscription deliveries, please contact us by e-mail at info@maisonjacynthe.ca.

We offer a full range of treatments and services in our spa lounges, including relaxing massages, facials, hammam sessions, wellness and relaxation treatments, and an infrared sauna.

To find out more about our treatments and services, see Our beauty salons.

You can book an appointment online by clicking here. You can also call directly to the store of your choice.

The duration of a treatment in our spa salon varies according to the type of service you choose. To find out about the different treatments offered, please visit our Our Beauty Salons page.

Yes, you can purchase a gift certificate in-store or online, and it can be used for all our spa services. To make a reservation using your certificate, please call the spa of your choice.

To purchase a gift certificate, go here.

A deposit of 30% is required when booking an appointment for esthetics and massage therapy. This deposit is non-refundable if a cancellation is made 24 hours or less before the appointment. A credit card number is required to make a reservation.

Please note that if you have an online Gift Certificate, please provide us with the code so that we can validate it before your arrival.

Our selection includes everything you can find in our lunch boxes, such as fresh salads, tasty soups, quality proteins, healthy snacks, as well as juices and almond milk. In addition, we offer special options available exclusively in our bistros, such as protein shakes and other snacks.

If we can use local ingredients, we do! Yes, we buy organic ingredients.

Yes, we exclusively offer vegan options on our menus.

For media inquiries, please contact us at info@maisonjacynthe.ca

If you are interested in working for Maison Jacynthe, please send your CV to the following address: carriere@maisonjacynthe.ca