with purchase of 75 $ and more
When shopping, it is important to choose your products wisely and to verify before proceeding to payment. No returns will be made for subjective dissatisfaction. Here are some examples: the appreciation of the smell of the products, a change of idea, a bad choice of color etc. However, if you experience a skin reaction please contact us. All products returned by a consumer to MAISON JACYNTHE must be reported and approved by MAISON JACYNTHE. You must provide a proof of purchase (receipt and/or confirmation email).
You have 30 days to return a product that has caused an allergic reaction.
Defective products purchased online: contact the head office (450-444-7644) to notify us of the defective product and to receive a replacement. You can also visit any of our five stores. You must provide a proof of purchase. No refunds will be made; exchanges only.
In the case of delivery error, incomplete delivery, or products damaged en route, the products must be returned to MAISON JACYNTHE. Contact Customer Service (450-444-7644). The agent will issue an authorization number and give you instructions for returning the goods to us. If you do not obtain an authorization number, we will no longer be responsible for issuing the credit.
If your products have been damaged during transportation from our company, you must notify Customer Service within 48 hours of receiving the damaged products. Customer Service will give you instructions for rectifying the situation. You must retain a copy of the delivery receipt as proof. Any damage to products following their delivery is the full responsibility of the customer.
MAISON JACYNTHE will not accept returns in the following cases:
Should a refund be granted, the process will begin once we receive the returned goods.
Please note that the promotional makeup is a final sale. No exchange, no refund.
You must visit the retailer responsible for the sale within 30 days of purchase in order to make an exchange. You will need to present your proof of purchase. The goods must be in perfect condition.