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Shipping Policy

TERMS AND CONDITIONS

Maison Jacynthe offers free delivery in Canada with all orders of $ 75 or more before tax. For all orders of less than $ 75, the delivery charge is $ 9.50. The shipping cost for International orders is $ 28 (and we bear more than half). For express delivery in Quebec by Purolator, the delivery costs are $ 12.50 for a basket of $ 75 or less and $ 7.50 for a basket of more than $ 75. For the rest of Canada, $ 12.50, the delivery costs are $ 22.50 for a basket of $ 75 or less and $ 12.50 for a basket of more than $ 75.


REGULATIONS AND RESTRICTIONS


  • Orders are shipped only on working days, Monday to Friday (except public holidays).
  • All our orders are shipped through Canada Post.
  • Shipping promotions are valid only for orders shipped to Canadian addresses.
  • Estimated delivery times do not include order processing time (1 to 2 business days).
  • No order can be changed.


ESTIMATED DELIVERY TIMES

The delivery times with Canada Post (Standard delivery) are:

Quebec and Ontario: 4 to 7 working days

Other provinces: 4 to 7 working days

The delivery times with Purolator (express delivery) are:

  • Quebec: 24 hours (48 hours remote regions).
  • Canada: Express Service - 24 hours in major cities.
  • Road Service: 4-6 days in the West - 24-48 hours Ontario.

Please note :

  • When your order is processed, you will receive an email with a tracking number. Please check your spam emails in case you haven't received it in your inbox.
  • When your order has been shipped, you will receive a confirmation email with your tracking number.
  • Please note that we are not responsible for delivery delays caused by Canada Post. Use your tracking number to get a precise answer directly on the Canada Post website, contacting us only slows down our service. https://www.canadapost.ca/trackweb/fr#/home
  • International delivery is provided by FedEx. European orders are subject to the VAT rates framed within the framework of the European Union and are likely to evolve differently from one country to another. The delivery time is 4-5 working days. The MJ TONIC product range (except liquids) is now available for delivery.

Do not hesitate to visit our Frequently Asked Questions section, where you will find answers to your requests for additional information.

* Delivery costs are subject to change without notice at any time.