Return Policy

Maison Jacynthe will accept returns in the following cases only:

*Please note, however, that according to hygiene rules, there will be no return or exchange possible during the pandemic period.

A - Customer returns

When shopping, it is important to choose your products wisely and to verify before proceeding to payment. No returns will be made for subjective dissatisfaction. Here are some examples: the appreciation of the smell of the products, a change of idea, a bad choice of color etc. However, if you experience a skin reaction please contact us. All products returned by a consumer to MAISON JACYNTHE  must be reported and approved by MAISON JACYNTHE.  You must provide a proof of purchase (receipt and/or confirmation email).

Return of a product due to an allergic reaction

You have 30 days to return a product that has caused an allergic reaction.

Return of a defective product

Defective products purchased online: contact the head office (450-444-7644) to notify us of the defective product and to receive a replacement. You can also visit any of our five stores. You must provide a proof of purchase. No refunds will be made; exchanges only.

B - Delivery error

In the case of delivery error, incomplete delivery, or products damaged en route, the products must be returned to MAISON JACYNTHE. Contact Customer Service (450-444-7644). The agent will issue an authorization number and give you instructions for returning the goods to us. If you do not obtain an authorization number, we will no longer be responsible for issuing the credit.

C - Products damaged en route

If your products have been damaged during transportation from our company, you must notify Customer Service within 48 hours of receiving the damaged products. Customer Service will give you instructions for rectifying the situation. You must retain a copy of the delivery receipt as proof. Any damage to products following their delivery is the full responsibility of the customer.

D - Other

MAISON JACYNTHE will not accept returns in the following cases:

  • Products that do not correspond to a valid authorization number
  • Products more than one year past their expiry date

Should a refund be granted, the process will begin once we receive the returned goods.

Please note that the promotional makeup is a final sale. No exchange, no refund.

E - Exchanges

You must visit the retailer responsible for the sale within 30 days of purchase in order to make an exchange. You will need to present your proof of purchase. The goods must be in perfect condition.

*Please note, however, that according to hygiene rules, there will be no return or exchange possible during the pandemic period.