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Returns Policy

Maison Jacynthe will accept returns in the following cases only:

A - Customer returns

To return a product to MAISON JACYNTHE for any reason, you must write to us at direction@maisonjacynthe.ca, including your contact details, to notify us of the return and obtain approval. Alternatively, you can visit any of our five stores. Your details will be sent to the MAISON JACYNTHE returns department. You must provide a proof of purchase (receipt and/or confirmation email).

Return of a product due to an allergic reaction

You have 30 days to return a product that has caused an allergic reaction.

Return of a defective product

Defective products purchased online: contact the head office (450-444-7644 or 450-444-8684) to notify us of the defective product and to receive a replacement. You can also visit any of our five stores. You must provide a proof of purchase. No refunds will be made; exchanges only.

B - Delivery error

In the case of delivery error, incomplete delivery, or products damaged en route, the products must be returned to MAISON JACYNTHE. Contact Customer Service (450-444-7644 or 450-444-8684). The agent will issue an authorization number and give you instructions for returning the goods to us. If you do not obtain an authorization number, we will no longer be responsible for issuing the credit.

C - Products damaged en route

If your products have been damaged during transportation from our company, you must notify Customer Service within 48 hours of receiving the damaged products. Customer Service will give you instructions for rectifying the situation. You must retain a copy of the delivery receipt as proof. Any damage to products following their delivery is the full responsibility of the customer.

D - Other

MAISON JACYNTHE will not accept returns in the following cases:

  • Products that do not correspond to a valid authorization number
  • Products more than one year past their expiry date

Should a refund be granted, the process will begin once we receive the returned goods.

E - Exchanges

You must visit the retailer responsible for the sale within 30 days of purchase in order to make an exchange. You will need to present your proof of purchase. The goods must be in perfect condition.