Shipping Policy

TERMS AND CONDITIONS

Maison Jacynthe offers free delivery in Canada with all orders of $ 75 or more before tax. For all orders of less than $ 75, the delivery charge is $ 9.50. The shipping cost for International orders is $ 25.


REGULATIONS AND RESTRICTIONS


  • Orders are shipped only on working days, Monday to Friday (except public holidays).
  • All our orders are shipped through Canada Post.
  • Shipping promotions are valid only for orders shipped to Canadian addresses.
  • Estimated delivery times do not include order processing time (1 to 2 business days).
  • No order can be changed.
  • If you have any questions, please don't hesitate to contact us by email: boutique@maisonjacynthe.ca


ESTIMATED DELIVERY TIMES

The delivery times with Canada Post (Standard delivery) are:

Quebec and Ontario: 4 to 7 working days

Other provinces: 4 to 7 working days

Please note :

  • When your order is processed, you will receive an email with a tracking number. Please check your spam emails in case you haven't received it in your inbox.
  • When your order has been shipped, you will receive a confirmation email with your tracking number.
  • Please note that we are not responsible for delivery delays caused by Canada Post. Use your tracking number to get a precise answer directly on the Canada Post website, contacting us only slows down our service. https://www.canadapost.ca/trackweb/fr#/home
  • International orders may result in customs fees (it is not us who choose to put these fees, it is the taxes that countries choose to put on goods from abroad) as well as a variable delivery time for which Maison Jacynthe assumes no responsibility.

Do not hesitate to visit our Frequently Asked Questions section, where you will find answers to your requests for additional information.

* Delivery costs are subject to change without notice at any time.